Effective Date: 08/01/2024
Terms of Use
By using our screen door and aluminum alloy window frame products, you acknowledge and agree to abide by the following terms: Diamond Screen Inc. warrants these products against defects in materials and workmanship for three year from the date of purchase. However, our liability is limited solely to the repair or replacement of defective products, and we shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Users are responsible for the proper use and installation of our products, and any misuse or modification voids the warranty, with such actions being at the customer’s own risk. These terms are subject to occasional updates, and users are encouraged to review them periodically. For any inquiries or concerns about our products, please reach out to us at [email protected].
Refund Policy
All sales are final. All customized products are non-refundable.
Warranty Policy
Diamond Screen Inc. provides a three-year (3-year) product warranty from the date of installation for all products, with liability limited to repairing parts that are missing, detached, jammed, or damaged due to inherent product issues; however, DS-6 and DS-9 products come with a one (1) year warranty from the date of installation. We are not liable for any indirect, incidental, special, consequential, or punitive damages.
Customers are responsible for the proper use and installation of our products. Any misuse or modification of our products voids the warranty immediately, and the associated risks are assumed by the customer. These terms are subject to occasional updates, and users are advised to review them periodically.
If the product installed is found to have issues associated with manufacturing (for example, missing screws, loosen screws, and other inherent product issues), please contact us for product repair. Each product is eligible for up to three (3) times of complementary repair due to inherent product issues. For shipped products, we will be shipping the accessory kits and provide instructions for self-diagnosing repair.
Privacy Policy
This Privacy Policy outlines how we collect, use, protect, and share your personal information. By accessing our website and using our services, you agree to the terms of this policy.
- Information Collection
We may collect the following types of information when you use our website or services:
Personal Information: This includes your name, email address, phone number, and other information that you voluntarily provide when registering an account or contacting us.
Automatically Collected Information: We may automatically collect information about your visit to our website, such as your IP address, browser type, pages viewed, and other technical data.
- Use of Information
The information we collect may be used for the following purposes:
- To provide and maintain our services;
- To improve our website and enhance user experience;
- To notify you about changes to our services;
- To respond to your inquiries or customer service requests;
- To conduct market analysis and research to improve our products and services.
- Information Protection
We are committed to protecting the security of your personal information. We implement reasonable technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of your information.
- Information Sharing
We do not share your personal information with third parties unless required by law or necessary to provide the services you have requested. In some cases, we may work with trusted third-party service providers to assist with our business operations. In such cases, we ensure that these third parties adhere to the same privacy standards as we do.
- Your Rights
You have the right to access, correct, or delete your personal information held by us at any time. If you wish to exercise these rights or have any privacy-related questions, please contact us.
- Policy Changes
We may update this Privacy Policy from time to time. Any changes will be posted on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
Product Inspection Policy
Will-call customers are responsible for inspecting the products before confirming the order is ready to be picked up. Any damages to the products after the products leave the warehouse will be the customer’s responsibility to replace and are subject to additional fees.
Payment Policy
The accepted payment methods include Credit Card (Visa, Master Card), Cash and Zelle. Orders will not be processed prior to the receipt of payment.
Safety Policy
We are committed to providing products that meet the highest standards of safety and reliability. This safety policy outlines our dedication to ensuring the safe usage of our products and the measures we take to mitigate potential risks. Please note that customers are responsible for proper utilization of the product. We are not liable for accidents or damages resulting from misuse or modifications of our products. Customers are also responsible to be aware of minors when using our products, as our products do not block minors from falling.
Distributor Installation Policy
Distributors are furnished with the installation guidelines reviewed by Diamond Screen Inc. Distributors must adhere to these guidelines during installation procedures. Diamond Screen Inc. holds no responsibility for product damages resulting from misuse or failure to follow the guidelines.
Diamond Screen Inc. reserves the right to change the Distributor Policy at any time without notification.